Privacy Policy

Last updated: 27 September 2026

MDS Networx (“MDS”, “we”, “us” or “our”) provides wireless internet and related connectivity services. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, enquire about coverage, apply for a service, become a customer, contact support or otherwise interact with us.

1. Personal information we may collect

Depending on how you interact with MDS, we may collect your name, telephone or WhatsApp number, email address, physical or service address, installation location, package or service selection, customer and billing information, payment or proof-of-payment information, support and fault-report details, correspondence with us, and technical information reasonably required to provide or support your internet service.

Our website and systems may also process technical information such as IP address, browser/device information, website activity, security logs and information necessary for website operation, fraud prevention and network security.

2. Coverage and installation information

When you use our coverage checker or request an installation, we may process the address or location information you provide to estimate proximity to MDS network infrastructure and to assess whether service may be available. Online coverage results are estimates only. Final availability can depend on line-of-sight, a technical site survey, equipment requirements, network capacity and other technical conditions.

3. Why we process personal information

We may process personal information to check coverage; respond to enquiries; prepare quotations; process service applications; arrange installations; activate, administer and maintain customer services; provide technical support; investigate faults; communicate service or network information; administer billing and payments; maintain customer and network records; secure our website, systems and network; prevent misuse or fraud; meet legal and regulatory obligations; and establish, exercise or defend legal rights.

4. How we obtain information

We may obtain personal information directly from you through our website, forms, email, telephone, WhatsApp, support interactions, applications and other communications. We may also generate service and technical records while delivering or supporting your connection.

5. Sharing and service providers

We may disclose personal information to employees, contractors and service providers where reasonably necessary to operate our business or deliver your service, including hosting, communications, technical, installation, network, billing, accounting, security or professional service providers. We may also disclose information where required or permitted by law. We do not intend to make customer personal information publicly available through the website.

6. Cookies and website technology

Our website may use cookies or similar technologies that are necessary for website functionality, security, preferences, analytics or integrated services. Where a third-party service is used, that provider may process information under its own privacy terms.

7. Direct marketing

Where MDS sends direct marketing communications, we will handle personal information in accordance with applicable law. Where consent is required, we will seek it before sending the relevant unsolicited electronic marketing. Customers may also be contacted about MDS products or services where legally permitted. You may ask us to stop direct marketing communications.

8. Security

We take reasonable technical and organisational measures designed to protect personal information against loss, unauthorised access, misuse, alteration or disclosure. No internet or electronic system can, however, be guaranteed to be completely secure.

9. Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to provide and support services, maintain appropriate business records, resolve disputes, enforce agreements and comply with applicable legal or regulatory requirements. Information that is no longer required should be securely deleted, destroyed or de-identified where appropriate.

10. Your rights

Subject to applicable law, you may request access to personal information we hold about you, ask that inaccurate information be corrected, object to certain processing, or request deletion where appropriate. We may need to verify your identity before acting on a request.

11. Children

Our internet services and website are not intended to encourage children to provide personal information without appropriate involvement of a parent, guardian or other competent person where required by law.

12. Security incidents

If a security compromise involving personal information occurs, MDS will assess and respond to it in accordance with applicable legal requirements, including notification obligations where they apply.

13. Third-party links

Our website may link to or integrate third-party services such as WhatsApp or mapping services. Their handling of information is governed by their own terms and privacy practices, and this Privacy Policy does not replace those third-party policies.

14. Changes to this policy

We may update this Privacy Policy when our services, systems, business practices or legal requirements change. The latest version will be published on this page with its updated date.

15. Contact MDS Networx

For privacy questions or requests, contact MDS Networx at sales@mdsnetworx.co.za.

If you believe your personal information has been handled contrary to applicable South African privacy law, you may also have the right to approach the Information Regulator (South Africa).

Note: This policy is tailored as a practical WISP website privacy policy for MDS Networx. It should be checked against MDS Networx’s actual internal practices, contracts, vendors and regulatory obligations before being relied on as final legal advice.