Vulnerability Disclosure

Effective date: 4 October 2026

MDS Networx welcomes responsible reports of security vulnerabilities affecting the MDS Networx website, customer portal, mobile application or MDS-operated systems.

1. How to report

Send a vulnerability report to info@mdsnetworx.co.za with the subject Security Vulnerability Report. Please include the affected system or URL, a description of the vulnerability, steps needed to reproduce it, the potential impact and any relevant screenshots or technical evidence.

2. Responsible disclosure

Please do not access, alter, delete or disclose customer information; disrupt services; perform denial-of-service testing; or continue testing after you have demonstrated the issue. Do not publicly disclose the vulnerability before MDS has had a reasonable opportunity to investigate and address it.

3. MDS response

MDS will assess reports in good faith, may request additional information, and will take reasonable steps to investigate and remediate confirmed vulnerabilities where appropriate.

4. Emergency matters

If a vulnerability presents an immediate risk to customer information, network availability or safety, clearly mark the report URGENT SECURITY.

5. Contact

Email: info@mdsnetworx.co.za
Telephone: 087 188 6717