Privacy Policy
1. Information We Collect
We collect information to provide better services to our users. This includes:
- Personal Identification Information: Name, email address, physical address for installation, and contact numbers provided during service applications.
- Usage Data: Automatically collected data such as your IP address, browser type, and duration of visit to our website.
- Network Performance Data: As a Network Operator, we monitor network health, signal quality, and bandwidth usage to ensure service reliability.
2. How We Use Your Information
We use the collected data for the following purposes:
- Service Provisioning: To install, maintain, and manage your connection.
- Customer Support: To respond to technical queries and manage your account.
- Security: To monitor and protect our infrastructure from malware and unauthorised access.
- Analytics: To understand website traffic and improve our digital presence.
3. Data Sharing and Disclosure
We do not sell or lease your personal information to third parties. However, we may share data in these instances:
- Contracted Partners: With subcontractors or service providers (like installation crews) who help us deliver our services.
- Legal Compliance: When required by law to comply with warrants, court orders, or other legal processes.
- Network Aggregators: Sharing essential technical data with network partners to facilitate connectivity.
4. Security Measures
We implement commercially reasonable administrative, physical, and technical safeguards.
- Encryption: Sensitive data is protected via Secure Socket Layer (SSL) technology.
- Access Control: Personal information is restricted to authorised personnel who are required to keep it confidential.
- Monitoring: We use regular malware scanning to protect our systems.
5. Your Rights
Depending on your location (such as under GDPR or POPIA), you may have the right to:
- Access the personal information we hold about you.
- Request the correction of inaccurate data.
- Request the deletion of your data (subject to legal and contractual retention requirements).
6. Contact Us
If you have questions about this policy or our privacy practices, please contact us at:
- Website: mdsnetworx.co.za
- Email: info@mdsnetworx.co.za