Terms & Conditions

Last updated: 29 September 2026

These Terms and Conditions govern use of the MDS Networx website, customer portal and mobile app, and provide general terms relating to enquiries and online service interactions. A customer’s specific internet service may also be subject to an application, quotation, service agreement, acceptable-use rules or other agreed terms.

1. Service availability

Submitting an enquiry, application or coverage check does not guarantee service. Installation and activation are subject to technical feasibility, line-of-sight where applicable, network capacity, equipment availability and any required site survey.

2. Packages, speeds and pricing

Packages, speeds, installation charges and recurring fees are those confirmed by MDS at the time of order or in the applicable customer agreement. Internet speeds may be affected by network conditions, customer equipment, Wi-Fi conditions, interference, third-party networks and other technical factors.

3. Customer information

You agree to provide accurate and current information when applying for or using MDS services and to notify MDS of material changes to your contact or service information.

4. Account and login security

You are responsible for keeping your mobile device, email account, verification codes and other account access methods secure. Do not share one-time verification codes with unauthorised persons. Contact MDS promptly if you suspect unauthorised access to your account.

5. Billing and payments

Amounts due are payable in accordance with the applicable invoice or customer agreement. Online payment options may be provided through third-party payment processors. A payment is subject to confirmation and reconciliation before an account is treated as paid. Any refund, reversal or disputed-payment process is subject to applicable law, the relevant payment provider’s rules and the customer agreement.

6. Installation and equipment

Installation requirements, equipment ownership, access to premises and any installation charges will be confirmed as part of the service arrangement. Customers must provide reasonable access where required for agreed installation, maintenance or fault investigation.

7. Acceptable use

You may not use MDS services or systems unlawfully, to interfere with networks or other users, to gain unauthorised access, or in a way that materially threatens the security or integrity of MDS infrastructure. Additional acceptable-use requirements may apply under a customer service agreement.

8. Unlawful content and take-downs

Where MDS hosts content, MDS may remove content that it considers unlawful or that is the subject of a valid take-down notice, in accordance with applicable law and its procedures.

9. Suspension or termination

MDS may suspend or terminate a service where a customer does not comply with these Terms, the Acceptable Use Policy, the applicable service agreement or other contractual obligations, subject to applicable law and the customer agreement.

10. Maintenance and interruptions

Internet services may occasionally be interrupted by maintenance, faults, power failures, upstream provider issues, weather, interference or circumstances outside MDS’s reasonable control. MDS will use reasonable efforts to maintain and restore services in accordance with the applicable service arrangement.

11. Website and app

The website, portal and mobile app are provided to help customers access MDS information and services. Features may be changed, updated or temporarily unavailable for maintenance or security reasons. You may not reverse engineer, disrupt, abuse or attempt unauthorised access to MDS systems.

12. Privacy

Personal information is handled as described in the MDS Networx Privacy Policy and in accordance with applicable law.

13. Third-party services

Some functionality may depend on third-party providers, including payment, mapping, communications, hosting or network services. Use of those services may also be subject to the provider’s own terms.

14. Consumer rights

Nothing in these Terms is intended to waive or limit rights that a customer has under applicable South African consumer, electronic communications or privacy law where those rights cannot lawfully be waived or limited.

15. Changes

MDS may update these website Terms from time to time. The current version will be published on this page. Changes to an existing customer’s contracted service terms will be handled in accordance with the applicable agreement and law.

16. Contact

For questions about these Terms, contact MDS Networx at info@mdsnetworx.co.za, 087 188 6717.