Acceptable Use Policy

Effective date: 4 October 2026

This Acceptable Use Policy (AUP) applies to MDS Networx Internet access services. It sets out acceptable use requirements intended to support lawful, fair and responsible use of the MDS Networx network and services.

1. Lawful use

Customers must use MDS Networx services lawfully and must not knowingly create, store, transmit, distribute or make available any illegal content or use the service for unlawful activity.

2. Copyright and intellectual property

Customers must respect applicable copyright, intellectual property and other legal rights when using MDS Networx services. Customers must not knowingly use the service to infringe the rights of others.

3. Spam and unsolicited communications

Customers must not send or promote the sending of spam, unsolicited bulk electronic communications or other abusive communications through the MDS Networx network. Customers must take reasonable steps to ensure that their connection is not used for such activity.

4. Network and service abuse

Customers must not use the service in a way that unlawfully interferes with, disrupts, damages or attempts to gain unauthorised access to networks, systems, devices, accounts or data.

5. Unlawful content and activity

Where MDS Networx becomes aware of unlawful content or conduct associated with a service, it may take appropriate action in accordance with applicable law, the customer agreement and its procedures, including suspension or termination where permitted.

6. Compliance with customer terms

This AUP forms part of the rules governing use of MDS Networx services. Customers are also required to comply with the applicable MDS Networx Terms & Conditions and any other contractual obligations.

7. Complaints and abuse reports

Reports concerning spam, abuse, unlawful activity or other suspected violations may be sent to info@mdsnetworx.co.za. MDS Networx will assess reports and take appropriate action where required.

8. Protection of minors and vulnerable persons

MDS Networx takes reasonable steps to support the safe use of Internet services by minors and vulnerable persons. Paid services will not be provided to a minor without written permission from a parent or guardian where required by applicable law and the applicable service arrangement.

Customers and parents or guardians can use filtering, parental-control and device-management tools to help control and monitor access to Internet content. Examples include built-in parental controls on home routers and devices, DNS-based family filtering services, and parental-control applications supplied by operating-system or security vendors. Customers are responsible for selecting and configuring tools appropriate to their household.

9. Court and statutory directives

MDS Networx will maintain processes for responding to lawful court directives, including directives issued under applicable South African legislation such as the Protection from Harassment Act and the Maintenance Act.

MDS Networx will also maintain processes to comply with applicable obligations for Internet service providers under the Films and Publications Act, as amended.

10. Unlawful content and take-downs

MDS Networx does not have a general obligation to monitor customer services. Where MDS becomes aware of unlawful content or conduct, it will take appropriate action in accordance with applicable law, its customer agreements, this AUP and its take-down procedure. This may include suspension or termination where required or permitted.

11. Spam complaints

Complaints concerning unsolicited electronic communications originating from MDS Networx services may be sent to info@mdsnetworx.co.za. MDS Networx will assess such complaints and respond as appropriate.

12. Records and cooperation

MDS Networx will retain relevant take-down records and materials in accordance with applicable legal requirements and any applicable ISPA requirements. MDS will cooperate with lawful law-enforcement requests and, where applicable, ISPA compliance and complaint processes.

13. Changes to this policy

MDS Networx may update this policy from time to time. The latest version will be made available on this website.

For questions about this policy, contact MDS Networx at info@mdsnetworx.co.za.